Role: Benefits Administrator - Shared Services

Location: Vaughan, ON

Duration: Permanent

Job Summary

As part of the Shared Services team, the Benefits Administrator will be responsible for administering the benefit packages for North American and international employees.

Duties and Responsibilities

• Assist with new-hire orientations including enrollment process for savings and insurance schemes
• Coordinate daily benefits processing - process benefit enrolments, status changes, beneficiaries, terminations, etc.
• Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records
• Ensure monthly, quarterly, yearly reporting are completed including monthly financial reconciliations, T4 reconciliations, W2 reconciliations, etc.
• Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans
• Ensure the accuracy of all benefits enrollments in the HRIS system to provide vendors with accurate eligibility information
• Advise retiring employees of LTD and optional insurance termination options including conversion where applicable
• Provide customer service support to internal customers such as ensuring employees know what benefits are offered by the company, responding to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries
• Develop communication tools to enhance understanding of the company's benefits package
• Reviewing vendor invoices, resolving disputes, and reporting on fees and costs
• Communicating with insurance and savings providers to resolve issues
• Responsible for overseeing maintenance of around 1,500 employee benefits files

Qualifications: Education:

• Post-secondary education in in related field

Work Experience

• Minimum 3 years' experience as a Benefits Administrator in a Shared Services environment
• Experience working in HRWare/ RAMCO systems and experience in ERP systems (JDE preferred)
• Flexibility and adaptability in a fast-changing and dynamic environment with evolving systems and procedures
• Change management/ improvement experience
• Experience working with confidential data
• Attention to detail

Knowledge Required

• Understanding of applicable government regulations, extensive knowledge of employee benefits plans, pension legislations and Employment Standard Act
• Self-starter, works well with minimum supervision
• Proven ability to prioritize, set, and meet deadlines while working under tight constraints and a strong ability to manage multiple tasks to completion at the same time
• Ability to work in a changing environment with a continuous improvement mindset, openness to new and/or better ways of doing, and continuously striving to deliver the highest performance
• Well-developed organizational and time management skills
• Customer service mindset - both internal and external customers
• Excellent interpersonal skills
• Effective communication skills
• Ability to work both independently and collaboratively