Location: Working Remotely

Position: ServiceNow Support

Duration: 6 months

Start Date: upon security clearance.

Pay Rate: $50 - 85.00/HR Inc'd

Resumes due by May 3 at 1PM.

Duties & Responsibilities:

• Regular maintenance and updates to the ServiceNow ITSM and HR platform
• Enhancements in the form of additional services, workflows or integrations for the existing ServiceNow ITSM and HR platform
• Provide upgrade assistance and remediation of defects
• Plan release schedule
• Tailor out of the box service portal templates (themes and logos)
• Configure labels and views
• Reference information from other records
• Add reference fields
• Add related lists
• Personalize forms
• Assist with configuration of CMDB
• Create update sets for changes
• Configure UI Actions
• Configure reports
• Configure service level agreements (SLAs) and operational level agreements (OLAs)
• Configure role delegation
• Configure notification activities
• Update designated requestor(s)
• Enhancements and new functionality as requested.
• Provide advice on implementation of enhancements and new projects with ServiceNow

Qualifications:

• must be a Certified Servicenow administrator