Back to jobs
Customer Success Manager
- Location Vancouver
- Job type Permanent
- Salary Negotiable
- Discipline Advanced Manufacturing
- Reference JOB-22752_1652906575
Location: Vancouver, British Colombia
Employment Type: Permanent
Job Title: Customer Success Manager
Our client is working passionately every day to fulfill their mission in building the #1 global school! Headquartered in Vienna and founded in 2016, our client is the leading, scale-up, venture-backed Edtech platform. With +291M€ raised from national and international investors they're growing at 20 percent MoM and aiming for 5x-10x growth within their international markets in the next 12 months!
Customer Success Manager (Account Manager)
Your tasks:
- Take care of 300-500 active customers (parents & students), ensuring they are happy with GoStudent tutors and customer service
- Respond to all inquiries coming from your customers (technical issues, billing requests, tutor change, additional subjects…) - all via WhatsApp, calls & e-mails
- Proactively contact your customers to offer additional services and upgrade their subscription
- Onboard and train new colleagues who join your team
- For more senior profiles: possibility to lead a team of Customer Success Managers
Who you are:
- Hands-on mentality: You show a high degree of initiative and responsibility and quickly familiarize yourself with new tasks. Multitasking is also not a foreign word to you
- All-rounder: You are enthusiastic about our product, you quickly learn the necessary hard facts and convince with your authenticity and your negotiation skills
- Communicative: You like to communicate and you can put yourself in the shoes of every customer and you will patiently find the right solution for every problem and thus put a smile on our customers' faces
- Organizational talent: You know how to structure yourself and keep a cool head and an overview even in stressful moments
- You are proficient in English and you are familiar with the Canadian school system.
What we offer you:
- Attractive salary package - depending on experience & qualifications + quarterly bonus
- A unique opportunity to be an early member of a rapidly growing team with a fast-track career opportunity
- An exciting and flexible startup atmosphere with highly motivated, young and open-minded colleagues
- Flexible working hours, partly from home
- Team events on a regular basis
- Coffee and snacks for free all week, beer and wine on Friday evenings
- International surrounding with private courses to improve your language skills