Join the forefront of innovation in the Aerospace industry as we seek an Intermediate Deskside Technical Support Specialist to elevate our team. This is more than a role; it's a chance to immerse yourself in cutting-edge technology and play a pivotal part in ensuring seamless IT operations. Be a catalyst for excellence with a company that values your skills and commitment.

Responsibilities:

Provide desktop support for end-user computing, addressing network, telephony, and account issues.

1. Maintain conference rooms and audio/visual (A/V) equipment, supporting events such as town-hall meetings, video teleconferences (VTC), and webcasts.
2. Troubleshoot and support printer and copier problems.
3. Perform Windows OS installation, testing, and deployment of Windows images to LM Canada systems.
4. Install and support software applications.
5. Ensure adherence to IT practices in alignment with LM Security standards.
6. Handle IT purchase requisitioning.
7. Maintain an accurate inventory of computer hardware and other IT equipment.
8. Demonstrate professional communication skills.
9. Provide excellent customer service.

 Qualifications

- Excellent customer service and follow-up skills.

- Interpersonal and professional skills in interactions with IT customers, employees, and management or guests.

- Resourcefulness and good judgment in problem-solving.

- Thorough troubleshooting and research skills.

- Strong documentation and record-keeping abilities.

- Advanced knowledge of current Microsoft Windows desktop operating systems, Active Directory account management, and Group Policy troubleshooting.

- Good knowledge of Microsoft 365.

- Understanding of system interactions.

- Experience supporting audio/visual setups for conference rooms.

Desired Skills

- Community college diploma (technician) and/or 2 years of related experience with industry certifications.

- Experience in performing adds/moves/changes with Cisco VoIP or private branch exchange (PBX) systems.