23-053 Change Readiness Coordinator

Number of Vacancies: 1

Level: MP3
Hourly Rate: $50 - 65/hour

Duration: 18 Months  

Location:  889 Brock Rd, Pickering

Hours:  up to 35  hours a week

Job Overview

This role will provide support to the Senior Manager, IT OCM in the CIO, supporting IT projects and various initiatives across the CIO. The coordinator will focus primarily on developing and coordinating messaging to and feedback from stakeholders within projects.  This role will be a key enabler to program deliverables, ensuring a consistent and coordinated link between the programs, projects, and their stakeholders.

Responsibilities may include:

• Coordinate work with the Senior Manager, IT OCM to set templates and standards for the program.
• Leverage program, project key messages and objectives, to create program materials and communications that meet the needs of various stakeholders (digital, print, newsletters, executive presentations, manager communication packs).
• Coordinate distribution and/or send all major program materials, ensuring accurate distribution lists or in-person contacts.
• Maintain a dashboard of program materials and engagement events for overall visibility by CIO program team and project Steering Committees.
• Coordinate the development and launch of regular engagement or readiness surveys as required by Change Plans.
• Coordinate input to other engagement events such as town halls and annual surveys
• Monitor and manage the Program email address, aligning responses to FAQs and ensuring regular update to the website.
• Assist in scheduling and execution of key program workshops for business processes, testing, validation, etc. where multiple stakeholders are required.
• Collect feedback and survey forms, and share themes with Senior Manager, IT OCM, and project teams for ongoing improvement.
• Provide input to Senior Manager, IT OCM for weekly status reporting.
• Track OCM KPIs as determined.

Qualifications

• Post-secondary educational background related to internal and external communications, organizational design principles, or people-focused equivalent.
• 3-5 years exposure to programs involving broad business process and technology projects, playing a key change management focused role supporting engagement, communications, and training.
• Expert level written and oral communication skills, with adherence to documentation standards.

• Experience managing training logistics such as invitations, scheduling, evaluation, and material distribution.
• Experience with digital communications platforms and technologies (Survey Monkey, Adobe Captivate, digital authoring tools, intranet development)
• Considered expert user of PowerPoint, Excel, Word – especially in the context of designing end-user learning and communications materials and business reports.