23-077 Organizational Change Manager


Number of Vacancies: 1
Level: Band G
Hourly Rate: $80 - 89/hour
Duration: 12 months
Hours of work: 35
Location: 700 University Ave, Toronto (** Flexibility for on-site and remote working, hybrid will fluctuate depending on project demands)



Job Overview


The Senior Manager, Business Change will be responsible for developing and executing strategies to ensure successful adoption and implementation of organizational changes. This role will manage change for complex large projects and a portfolio of strategic initiatives. This will include creating comprehensive change management plans, communicating with stakeholders, and providing guidance to teams throughout the change process. This role will also provide strategic change management expertise that incorporates business objectives and multiple changes such as behaviours, process changes, cultural changes and governance. This role will also be responsible for working with senior project and business unit leadership teams to identify priority areas for change, and ensure the right scalable resourcing is in place based on the scale of the change, managing the scalable resources to ensure strong, integrated change management support. This role plays a crucial role in minimizing resistance and maximizing the positive impact of changes on employees, processes, and the overall business performance.



JOB DUTIES


Change Management Strategy: Work with project and business leaders on large-scale and complex change initiatives/transformations to create an integrated change strategy and change management plan from diagnosis through to implementation, learning and measurement. Develop solutions and structure for the client organization to guide/navigate the change and develop solutions for which there is often not a model for.

Stakeholder Impact and Engagement: Identify business and people change impacts as a result of large scale, initiatives/ transformations, and ensure these impacts are addressed as part of the change plan.

Change Plan: Change plan should include the following components and should have an outlook of 1-3 years (depending on the project life cycle): Change infrastructure and planning, leadership alignment, stakeholder involvement, Communications Plan, Learning and Support Plan, organization design and measurement and risk, integration with other changes.

Leadership: Manage the overall portfolio for change for large change initiatives, recommending change resourcing, and identifying opportunities for integration across the portfolio.

Program Integration: Identify key integration points with business-related changes and implications for the change management plan.

Resource Planning: Identify change resourcing requirements related to large projects/transformations and oversee change resource sourcing and support to the portfolio. Manage change work programs of both internal and external contractor support for the portfolio. Source additional scalable change resourcing where appropriate, and where project budget affords. Drive a consistent and programmatic approach for large-scale changes, tiered based on the projects, ensuring quality and change risks identified and managed effectively.

Change Readiness Assessment: Assess change readiness within the business and incorporate change readiness risks, issues and opportunities into change plan.

Labour Relations: Work with the HR/LR lead to identify impact to roles and identify potential changes to job descriptions and organizational design. Provide input to relevant LR strategy.

Performance Measurement: Partner with senior leadership to ensure projects translate effectively into the business and achieve results.

Reporting: Monitor and report progress against the change management work plan; identify and communicate any impacts on other project teams; and ensure project milestones related to change management are achieved.



Qualifications

• Bachelor's degree in Business/Organizational/Psychology/HR/related field
• 10+ years of experience in organizational change management role, including planning, developing, and implementing large enterprise-wide changes
• Change Management Certification preferred
• SAP SuccessFactors & Service Now experience preferred