Position: Operations Manager

Location: Mississauga, ON

Duration: Permanent

POSITION SUMMARY:

Directs, motivates and manages Branch staff on operational initiatives / workflow focused on cost and performance management compliant with company structure and processes. Follows and maintains a 5S culture and mindset.

RESPONSIBILITIES:

Strategy and Vision:

• Manages Branch operations to achieve budgeted results and performance targets
• Recommends, documents and implements policies and procedures that facilitate consistent and efficient operational performance

Building Culture:

• Provides training and performance management of company process to deliver repeatable results consistent with performance targets and customer expectations
• Leads and develops an employee culture focused on engagement, continuous improvement, and customer service
• Identifies / actions opportunities to improve branch results through continuous assessment of performance
• Fosters a strong customer focus environment
• Develops and sustains a Health & Safety environment focused on accident / incident reduction. Ensures Workers Compensation COR compliance at the branch level to achieve best in class H&S performance

Building Teams:

• Actions recruitment, oversees development, and evaluates performance of the operating team
• Oversees and actions capacity adjustments consistent with demands to achieve performance targets
• Encourages participation in continuous improvement initiatives

Capital Allocation and Management:

• Ensures that all activities and operations are performed in compliance with company policy and customer protocol
• Asset Management - consistent with process to ensure awareness and utilization to maximize revenue opportunities
• Fleet Management - utilization / optimization consistent with changing market conditions and budget allocations
• Facilities Management - supporting a lean business culture
• Provides direction or support in other areas as requested/required

Education:

• High School Diploma or equivalent
• University Degree in Business Management or combination of relevant Management training courses / experience in related fields

Technical skills/job knowledge:

• 5+ years of experience in the restoration/emergency industry
• 2+ years experience in a leadership role
• Extensive experience and knowledge in dealing with systems, budgets, internal controls, business planning, and asset management
• Knowledge of contracting, negotiating, and change management
• Familiarity and knowledge of Lean principles and systems
• Good communication skills, both oral and written

Behavioral skills:

• Ability to multi task in a dynamic environment
• Ability to develop and maintain working relationships
• Ability to effectively communicate and implement change through engagement
• Ability to problem solve through root cause analysis and implementation of sustainable solutions
• Demonstrated ability to lead teams
• Strong problem solving/communication skills
• Ethical and equitable leadership